Has anyone else been having problems with Amazon lately?
I did a lot of my Christmas stuff online thanks to the Amazon Prime trial. Free next day delivery is a bonus in anyone’s eyes! Anyway, when I did some seriously last minute shopping 3 days before Christmas and tried to check out, Amazon had suddenly lost all but my mum’s address (an address I’ve not used as primary point of contact in nearly 3 years). I had to re-enter my address and card details before I could checkout.
On top of that, twice now I’ve been mysteriously unable to get in to my Amazon affiliates account. I barely use the thing, but it seems when I want to I can’t anyway. Generally, I have to e-mail support to have them reset my password, which normally takes 12-24 hours. This, despite the fact that the affiliates account is tied to my main Amazon account and I can log in to that just fine.
If that wasn’t bad enough, yesterday evening, I purchased two MP3s from their music store only to find I can’t download them. I didn’t want the additional crappy Amazon MP3 downloader on my computer, so I cancelled that download, only to find that there were no links to the individual files. The help section says:
To cancel Downloader installation when prompted, choose “Skip installation and continue.” Please also choose “Save” when prompted to download the .mp3 file by your Web browser and wait for the .mp3 file to download completely before buying another song.
…but there was no “Skip” button, and I wasn’t prompted to download any MP3 files! I contacted support and received a very prompt reply (at least I can be thankful for that) from a customer service chap who reset the MP3 links and gave me full instructions on how to download said files. Except, it didn’t work. The so-called prompt to download the .mp3s instead of the .amz Amazon downloader files failed to materialise, and instead I have two useless .amz (text files) still sat on my desktop.
How hard is it to give me two bloody MP3s?