Karl’s ISP has had a boob-moment and has, for some absurd reason, banned Jemjabella.co.uk, Site5.com and any website hosted at Site5.com. It also seems to have blocked any website starting with the IP 212.*
It’s bloody infuriating because I can’t access my e-mail, ftp, etc. I’m at my Mum’s at the moment.. The main problem is I’m trying to revamp my weblog backend and integrate a decent CMS (all hand-coded of course) /etc etc.. and some of my original code (only stored online at the moment) ..I can’t get to.
I also have updated Review-You (it’s merging with Elea’s ‘The Review Files’) and I can’t upload it, or set up her account/etc. Grr.
So, if I don’t reply to comments, e-mails, etc.. it’s because I can’t, not because I don’t want to/too lazy to (for once, heh.) We’re in contact with Tiscali and hoping to get it sorted soon. It’s been like this for 3-4 days now..!
Edit by Karl: We’re back. It wasn’t a ban! It was a router on tiscali’s main backbone somewhere that was dying. It affected customers at random, blocking things like Dell’s websites and ours.
Tiscali’s phone tech support:useless. Hard to understand (not being racist, but PLEASE..if you WILL work on a helpdesk, learn the terms, learn the language, and get some training?), slow, needed telling at least 6 times ever slower what the problem was.
Tiscali’s e-mail tech support: better. Just. I submitted a long techie mail with traceroute data from site5 to Tiscali to show the prob was with this router 3 days ago. 24 hours later, I get a mail asking me to try accessing the site by it’s IP only. I replied with “no luck, I want to escalate the call now”. 24 hours later, I get another mail-SAME AS THE FIRST! With my original reply/data beneath…”please try this, give us these details..blabla”..
So..last night I replied with “you’re REALLY trying my patience. PLEASE READ THE E-MAIL FULLY-I DID THAT.”. Still waiting for a reply.
However, I must thank the good people at ADSLGuide forums-they’ve been a source of support and amusement throughout. Us Tiscali customers have to stick together..;)
Specifically, I must thank the gent who gave me via PM the e-mail addy of a tiscali tech support chap from Tiscalis own forums (which were so badly set up that I was logged in with the wrong details, yet every time I tried to post I got “you are not logged in” *cough*.).
I must also thank the Tiscali tech Support operative “Mr Tibbs”. Cheers matey-if we could clone people, they should clone you..a voice of sanity amongst madness.
Last, but not least-I must thank the Tech_Support, and Computer_help communities on livejournal, and LJ user “Microchip” for their assistance and support.
So..we’re back, we seem faster, hopefully it stays that way. Now it’s just a matter of closing the support calls, and trying to find the tiny USB tiscali modem, which we…um..lost..*cough*
27 Oct at 11:51 am
That’s better than your internet not working at all. My parents’ ISP (NTL) are up-down-slooow-fast-slooow-non-existent all the time. It’s got better recently though (while I haven’t been there, naturally) and they upgraded everyone to 2mb for free, but still. We have BT Broadband here and though it’s been ok, one computer keeps cutting out the other when they both connect to the router. Oh yeah and it doesn’t let us see some sites either (come up as time out errors when I know those sites are up)… No idea why. ISPs suck! :P
27 Oct at 11:55 am
oh yuck, that sucks >_
28 Oct at 12:37 am
*is horrified* are you going to fire me? Ok, I know I’ve been very non-responsive, but I was soo trying to find time to write a review *cries* Hm… can’t you talk to the ISP about it? Strange them, shake the beep out of them… it’s preposterous! But really, I feel your pain. I can’t view my header image on my uncle’s computer and it’s rather mean.
28 Oct at 1:48 am
Man…that just sucks. I’m sorry that you have to deal with that annoying problem hon, but hopefully everything will get fixed sooner rather than later. Good luck to you!
28 Oct at 4:27 am
Sorry to hear about your ISP woes. Been there, done that unfortunately. Strange that Tiscali has suddenly placed a wide-ranging ban. Quite odd! PS: From one an4l-retentive to another: you’ve made a boo-boo with your link to in-essence.org. You have it has htpp:// :)
28 Oct at 8:19 am
silly tiscali! glad it’s all fixed now *assumes that Jem is spending the rest of today catching up on emails :)*
28 Oct at 12:19 pm
Sounds like the time where my ISP couldn’t connect to my site’s server a couple of months ago. I was practically blocked from my own website for almost a week, and even when I could access it the transfer rate was extremely slow. It finally got fixed when I pestered both my host and ISP about the issue, and they worked together to settle the matter, leaving me a happy girl. :P Sounds like everything’s been fine for you now? Yay!
28 Oct at 1:14 pm
Seems like it took you a while to get everything sortet out. It’s always like that *sigh* Im glad everything is fine now though.