Karl’s ISP has had a boob-moment and has, for some absurd reason, banned Jemjabella.co.uk, Site5.com and any website hosted at Site5.com. It also seems to have blocked any website starting with the IP 212.*
It’s bloody infuriating because I can’t access my e-mail, ftp, etc. I’m at my Mum’s at the moment.. The main problem is I’m trying to revamp my weblog backend and integrate a decent CMS (all hand-coded of course) /etc etc.. and some of my original code (only stored online at the moment) ..I can’t get to.
I also have updated Review-You (it’s merging with Elea’s ‘The Review Files’) and I can’t upload it, or set up her account/etc. Grr.
So, if I don’t reply to comments, e-mails, etc.. it’s because I can’t, not because I don’t want to/too lazy to (for once, heh.) We’re in contact with Tiscali and hoping to get it sorted soon. It’s been like this for 3-4 days now..!
Edit by Karl: We’re back. It wasn’t a ban! It was a router on tiscali’s main backbone somewhere that was dying. It affected customers at random, blocking things like Dell’s websites and ours.
Tiscali’s phone tech support:useless. Hard to understand (not being racist, but PLEASE..if you WILL work on a helpdesk, learn the terms, learn the language, and get some training?), slow, needed telling at least 6 times ever slower what the problem was.
Tiscali’s e-mail tech support: better. Just. I submitted a long techie mail with traceroute data from site5 to Tiscali to show the prob was with this router 3 days ago. 24 hours later, I get a mail asking me to try accessing the site by it’s IP only. I replied with “no luck, I want to escalate the call now”. 24 hours later, I get another mail-SAME AS THE FIRST! With my original reply/data beneath…”please try this, give us these details..blabla”..
So..last night I replied with “you’re REALLY trying my patience. PLEASE READ THE E-MAIL FULLY-I DID THAT.”. Still waiting for a reply.
However, I must thank the good people at ADSLGuide forums-they’ve been a source of support and amusement throughout. Us Tiscali customers have to stick together..;)
Specifically, I must thank the gent who gave me via PM the e-mail addy of a tiscali tech support chap from Tiscalis own forums (which were so badly set up that I was logged in with the wrong details, yet every time I tried to post I got “you are not logged in” *cough*.).
I must also thank the Tiscali tech Support operative “Mr Tibbs”. Cheers matey-if we could clone people, they should clone you..a voice of sanity amongst madness.
Last, but not least-I must thank the Tech_Support, and Computer_help communities on livejournal, and LJ user “Microchip” for their assistance and support.
So..we’re back, we seem faster, hopefully it stays that way. Now it’s just a matter of closing the support calls, and trying to find the tiny USB tiscali modem, which we…um..lost..*cough*